Privacy Policy

1. Who We Are

This Privacy Policy applies to the processing of personal data by:

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, password, and profile details when you create an account.
• Booking Information: Travel dates, destinations, passenger details (names, dates of birth, passport information), payment information, and special requests.
• Communication Data: Messages you send us, reviews, feedback, and customer support inquiries.
• Business Information: For B2B/B2E partners, company name, business registration, contact details, and contractual information.

2.2 Information Collected Automatically

When you access our Website or Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, search queries, click patterns, booking history, and interaction with our Services.
• Location Data: General location based on IP address; precise location only with your consent.
• Cookies and Similar Technologies: See Section 8 for details on our cookie practices.

2.3 Information from Third Parties

We may receive information from:

• Travel suppliers (hotels, airlines, etc.) regarding your bookings
• Payment processors and fraud prevention services
• Social media platforms if you connect your accounts
• Marketing partners and analytics providers

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: Processing bookings, managing your account, and delivering travel services.
• Customer Support: Responding to inquiries, resolving issues, and providing assistance.
• Personalization: Customizing your experience, recommendations, and content based on your preferences.
• Communications: Sending booking confirmations, travel updates, newsletters (with your consent), and service announcements.
• Marketing: With your consent, sending promotional offers and personalized advertisements.
• Security: Detecting and preventing fraud, unauthorized access, and other illegal activities.
• Legal Compliance: Meeting legal obligations, responding to legal requests, and protecting our rights.
• Business Operations: Analytics, research, and improving our Services.

4. How We Share Your Information

We may share your information with:

• Travel Suppliers: Hotels, airlines, car rental companies, tour operators, and other providers necessary to fulfill your bookings.
• Service Providers: Third parties who perform services on our behalf (payment processing, email delivery, hosting, analytics, customer support).
• Business Partners: Affiliates, distribution partners, and co-branded service providers.
• Legal Requirements: Law enforcement, government authorities, or other parties when required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their direct marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• PCI DSS compliance for payment card data
• Access controls and authentication measures
• Regular security assessments and monitoring
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, including direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at Legal@vwayaj.com.

7. Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Updating your preferences in your account settings
• Contacting us at newsletter@vwayaj.com

Note: Opting out of marketing will not affect transactional communications related to your bookings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security.
• Functional Cookies: Remember your preferences and enhance your experience.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to deliver relevant advertisements (with consent).

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce our agreements
• Maintain business records as required by applicable laws

When information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Morocco. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

11. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18 without parental consent, we will delete that information.

12. Third-Party Links

Our Website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email or prominent notice on our Website
• Obtain consent where required by applicable law

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in Africa: